AMANK Exclusive (“we,” “us,” or “our”) is committed to ensuring customer satisfaction with our products and services. This Money Back Policy outlines our guidelines for refunding purchases made on our website (the “Website”).
1. Eligibility
1.1. Qualifying Purchases: Our Money Back Policy applies to eligible purchases made directly through the Website. Purchases made through third-party retailers or distributors are subject to their respective refund policies.
1.2. Timeframe: To be eligible for a refund, you must request a refund within 15 days of the original purchase date. Requests submitted after this timeframe may not be eligible for a refund.
2. Refund Process
2.1. Refund Requests: To request a refund, please contact our customer support team at refund@amankexclusive.com and provide your order details, including the order number and reason for the refund request.
2.2. Approval: Refund requests are subject to approval by AMANK Exclusive. We reserve the right to deny refund requests that do not meet our refund criteria or are in violation of our Terms of Use.
2.3. Refund Method: Approved refunds will be processed back to the original payment method used for the purchase. Refunds are typically issued within 7-14 business days after approval.
3. Non-Refundable Items
3.1. Exceptions: Certain items may not be eligible for a refund, including but not limited to:
- Digital products or downloadable content.
- Items that have been used, damaged, or altered after delivery.
- Products that are marked as non-returnable or final sale.
4. Shipping Costs
4.1. Return Shipping: Return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part. We recommend using a trackable shipping method for returns to ensure safe delivery.
5. Contact Us
5.1. Questions: If you have any questions or concerns about our Money Back Policy, please contact us at refund@amankexclusive.com. Our customer support team is here to assist you with any refund-related inquiries.
